Shipping policy

Effective Date: [16/05/2023]

Thank you for shopping at Mack Malone. We are committed to providing you with a seamless shopping experience. This Shipping and Delivery Policy outlines the details regarding shipping, delivery, and related procedures for our products.

1. Shipping Methods and Timeframes:

   • We offer various shipping methods, including standard shipping, expedited shipping, and international shipping.
   • Shipping timeframes may vary depending on the destination and the shipping method selected. Estimated delivery times will be provided during the checkout process and are calculated from the date of shipment.

2. Order Processing Time:

   • Once your order is placed, it will be processed within 3-5 business days, including weekends and holidays.
   • Please note that order processing time is separate from the shipping timeframes mentioned in section 1.

3. Shipping Charges:

   • Shipping charges are calculated based on factors such as the destination, shipping method, and the weight or dimensions of the package.
   • The applicable shipping charges will be displayed during the checkout process before you finalise your order.

4. Shipment Tracking:

   • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number.
   • You can use this tracking number to monitor the progress of your shipment through our designated shipping carrier's website.

5. International Shipping:

   • For international orders, please note that additional customs duties, taxes, or fees may apply. These charges are the responsibility of the customer and are determined by the customs agency of the destination country.
   • International shipping timeframes may vary depending on customs clearance procedures and local postal services.

6. Address Accuracy:

   • It is the customer's responsibility to provide accurate and complete shipping address details.
   • We cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.
   • However we will cover the re-shipping costs if there was a viable reason. Please contact us to check viability. 

7. Order Tracking and Delivery Issues:

   • If you experience any issues with the tracking or delivery of your order, please contact our customer support team at mackjones@xboost.co.uk. We will assist you in resolving the issue as quickly as possible.

8. Shipping Restrictions:

   • We reserve the right to apply shipping restrictions to certain products or specific regions as required by law or carrier regulations.

Please note that this Shipping and Delivery Policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay updated on any revisions.

Last updated: [19/05/2023]